Agentic AI: The Rise of Autonomous Decision-Makers Transforming Workflows in 2025

January 27th 2025

Source: Bangkok Post

In Summary:

The era of agentic artificial intelligence (AI) - AI systems capable of autonomous decision-making and adaptability - is beginning to transform industries across Thailand and beyond. Major companies like IBM Thailand, Kasikornbank’s KBTG, and others are piloting agentic AI to enhance productivity and reduce operational inefficiencies. From healthcare to banking and retail, these AI agents are taking over tasks once reserved for humans, such as automating laboratory orders, optimizing procurement, and coding software.

In healthcare, IBM's collaboration with Maharaj Nakorn Chiang Mai Hospital has shown how agentic AI can streamline workflows, improve diagnostic efficiency, and even shorten patient wait times by automating complex processes. Similarly, KBTG is using AI agents to transform workflows and reduce development time for software coding.

While the technology offers undeniable business benefits, concerns linger about job displacement, the readiness of businesses to integrate these tools, and the ethical implications of autonomous systems making critical decisions. Will organizations adapt fast enough to balance productivity gains with employee reskilling? How can AI agents coexist effectively with human workers in the long run?

Agentic AI has sparked innovation across industries, but its adoption also brings potential challenges such as privacy, security, and the need for robust governance. With predictions suggesting AI will make 15% of workplace decisions by 2028, this shift underscores the urgent need for businesses to embrace AI literacy and rethink workflows. As Southeast Asia leads in pilot projects, how will the global AI ecosystem respond to this emerging wave of agentic systems?

Read the original article at: Bangkok Post